When NEOS launched in 2018, our goal was never to be the biggest; our goal was to be the best. This included having the best team, the best service, the best turnaround times, the best pricing stability and importantly, being the best partner for advisers.
We can now say with confidence that NEOS has achieved this goal. NEOS has well and truly emerged as the new leader in Australian life insurance.
This is supported by the results of the inaugural Adviser Ratings’ Adviser Choice Awards. Not only did advisers vote us Overall Best Retail Life Company, our NPS is still the highest in the industry. We also won the awards for Ease of Underwriting, Platform Functionality, Competitiveness of Product, Comprehensiveness of Modules, Adviser Support and Claims Handling – seven of the nine award categories in total.
In addition, we were placed as a winner of the Service Quality award, Underwriting Team of the Year (for the third time!), BDM/Support Team of the Year and the award for Critical Illness Cover at the 2021 AFA Life Company of the Year Awards.
This includes providing every adviser with a dedicated BDM, underwriter and service consultant, plus easy access to senior management. Our “back to basics” claims service also ensures that every claimant is treated as an individual and given the utmost care and attention. And, unlike other product providers, you can continue to count on NEOS for pricing stability with our unmatched three-year rate guarantee.
Don’t just take our word for it – we’ve asked and heard back from our advisers about how they feel about us. In early 2022, we sent around a survey asking about their unique encounters with NEOS and ways we can further improve the NEOS Experience.
When asked how likely they were to recommend us to other advisers, we scored an average of 4.7 out of five stars, with 96% of respondents giving us four or five. To receive such a positive response was a humbling moment, and one we’re immensely proud of!
We then asked what’s important when choosing a provider for their clients. As suspected, underwriting and service topped the list, which is wonderful, as these are the core of the NEOS value proposition.
Finally, we asked what advisers love about the NEOS Experience, and what could be improved. We were overwhelmed by the positive comments.
So, when it comes to choosing who to work with in 2022, choose a market-leader. Choose NEOS!
Hear what advisers said about their NEOS Experience
From admin to underwriting, everyone is so friendly and really knows their stuff and [are] always willing to try and find a solution for both us and our clients.
I've found the end-to-end process seamless. From technology, to underwriting, to admin (service) everything has been brilliant. I particularly love the focus on digital as well – it's been great for me, and more importantly, my clients.
Excellent service and the best underwriting in Australia.