Adviser Testimonials

Don't just take our word for it.

While we only launched NEOS in June 2018, financial advisers are already appreciating how easy, friendly, fast and reliable the NEOS Experience is.

Read on to find out what they’ve been saying. As you’ll see, their words speak louder than ours ever can.

The NEOS Experience

WA adviser, Grahame Davis

• “Great product, scoring very highly in research comparisons (always important when I am quoting and presenting to clients)”
• “Quoting system online: extremely fast and proficient, fastest in my experience and I’ve seen most, and wont mention any names of the bad and worse in the industry.”
• “The fastest submitting format in the industry, smooth, user friendly and in brilliant time-saver”
• “Prompt service call back – in my experience not just one of two phone calls, but consistently well within the 24 hours period, more like 4 hour period.”

“To me, you are head and shoulders above the rest.”

QLD adviser

“Every case I’ve put through has been dealt with efficiently and any issues have been promptly rectified (like same day rectified…not join the queue and 48 hours we’ll get back to you). This is especially encouraging as it also impacts our reputation and assists in providing our clients with the service they expect. NEOS seems to have made efficiency and fantastic service the norm. Oh, and did I mention your products are also competitive and simple? Makes it more easy for us to always satisfy the best interest duties for our clients.”

NSW adviser

“I’m impressed and surprised. So far you guys have been stellar in terms of service, turnaround times, pricing, everything. Taking something and turning it around in one afternoon is great. You’re showing me that NEOS is a place where we can get things done and solve problems, and it encourages me to think of you guys more often in relation to my client’s needs. I just really enjoy solution-based people, because that’s how I work!”

VIC adviser

“I couldn’t believe how simple and intuitive the application process was! Both my client and I were surprised at how painless it was to complete (I’m talking 10-15 minutes – start to finish). The common-sense questions saved a lot of time! Your assistance with the pre-strategy work was really helpful too. Thanks again for a great client experience in such a small turnaround time!”

NSW adviser

“What an awesomely-refreshing new business experience for my first case with NEOS Life! Thank you to both of you gentlemen for all of your help, along with Vicki, Maria and the NEOS Life admin team. I look forward to working closely with your team on many more new business opportunities in the future!”

VIC adviser

“…the experience thus far has been nothing short of fantastic. Julie has been more than helpful. We are looking forward to what will hopefully be a fruitful business relationship with you guys.”

VIC adviser

“It was a great experience doing business with NEOS. Turnaround times are fantastic, underwriting is great and everything else is wonderful. I will be back with more business!”

QLD adviser

Communication with the team at NEOS is impeccable. Underwriting is on point. The team and the BDM (who actually cares and returns calls) work hard to place the business into force, ensuring the client and the adviser are kept happy.

QLD adviser - Google review

NEOS is great to work with, good product service and pricing.

QLD adviser, Russell Sheasby - Google review

Great outcome for clients, both in premium pricing and product offering. Easy and fast to deal with.

Andrew T - Google review

Working with a BDM is imperative to a good working relationship between adviser and insurer , in addition to good experience for clients. Eugene is professional and supportive, NEOS is also supportive and offers a competitive suite of products.

Michael Bower - Google review

Fantastic customer and adviser service combined with excellent underwriting and claims experiences makes NEOS Life one of the best insurance companies in Australia

Marcus English - Google review

In terms of providers who offer a good experience for my clients, NEOShave been a solid option for many years now. They embrace innovation, offer great quality products in the retail space, and can be relied upon for great client outcomes.

Anthony Paige - Google review

One of the top insurers I’ve dealt with recently, service is impeccable. Highly recommend to those seeking insurance without all the fluff!

Simone Anderson - Google review

I only recommend quality products that are specific to my valued clients, so in addition to this when I recommend NEOS, I also know that the process will be simple, practical and in a timely manner. All my dealings with NEOS (especially with my direct contacts), are always professional and they go above and beyond.

Katalina - Google review

The team at NEOS Life are professional and knowledgeable. The products are competitive and comprehensive. I have no hesitations in recommending my clients to NEOS Life.

Johnny Ly - Google review

NEOS Life is a great insurer to be dealing with. Many great positives for a young insurer in the market place. Keep it up!

Justin Pagotto - Google review

Great company to deal with and very knowledgeable team who makes helping protect Aussie families easy!

Amanda Cassar - Google review

NEOS is a great new entrant into the Life Insurance profession in Australia. Love the connection with the BDMs, the product itself and it’s ‘easy to deal with’ attitude. Happy to recommend NEOS to my clients (where appropriate of course!)

Alex Jenkins

The team at NEOS (especially Geoff and Mark) are very professional. NEOS has helped my clients obtain comprehensive cost effective personal insurance to protect them if a sickness or an accident was to occur.

Lei Cai - Google review

Great BDM support

Stephen Psyhogios - Google review

Fantastic insurance provider backed by a quality and professional team.

Claims

NSW adviser

The claims department is great, and very professional. Fast claims service with great backup across all areas. Well done NEOS living up to your promises with exceptional service!

QLD adviser, Grant Millar

Going through an IP and CI claim through NEOS at the moment and I have to say, the claims manager has been freaking phenomenal. Not only with near-immediate response times and proactive attention, but with general support and trying to make the claim easier for the client and genuine empathy for the client’s circumstances.
I’ve only written a handful of policies with NEOS, but every single time I’ve had great assessments, super quick turnarounds, no hassles and now a great claims experience.
Insurers and other services in our industry that are delivering the service they commit to should be commended. From what I’ve seen from others posting in the group, it appears NEOS has had a pretty good track record in the same areas I’ve experienced

VIC adviser, Steve Brand

I’ve got some positive feedback I’d like to share with you and the leadership team. I’ve just lodged my first claim with NEOS and the experience so far has been fantastic. The claims manager has gone above and beyond to help my client get her claim paid. She has proactively looked for ways to help my client and make the process as quick and easy as possible. This is a rare experience for an adviser, we usually deal with claim mangers who look to pass the file back to us or move it off their desk with outstanding requirements.

The claims manager has given NEOS a competitive advantage by handling claims this way. I’ll be sending more business your way as a result of this!

QLD adviser

Seriously I honestly don’t have the correct words to be able to thank you for all your amazing support and care you have given me over this past 8 months I really do appreciate and thank you so much. You are an amazing caring great person thank you so much.

QLD adviser, Justin Doyle - Google review

I recently completed my first client claim with NEOS. Was very impressed with the care and respect they showed my client, particularly given the sensitive and emotive nature of the claim. Lots of communication throughout the entire process and a good outcome for the client.

Morgan Jones - Google review

I’m a big fan of NEOS. Excellent claims team (fast & fair). Good product that is well priced.

Product quote and application

VIC adviser

I’m finding that the NEOS product is competitively priced and high in quality – more of my clients will be coming your way soon!

NSW adviser

Probably the best online quote/application system I have used in terms of speed as well as aesthetics.  Overall, very impressed!

VIC adviser

The quoting software and application was probably the easiest I’ve used, and the cover was in-force within half an hour of submission. Absolutely no complaints from my end. If it stays like that, it’s going to be hard to recommend anyone else. Thanks!!

WA adviser, Grahame Davis

  • Great product, scoring very highly in research comparisons (always important when I am quoting and presenting to clients)
  • Quoting system online: extremely fast and proficient, fastest in my experience and I’ve seen most, and wont mention any names of the bad and worse in the industry.
  • The fastest submitting format in the industry, smooth, user friendly and in brilliant time-saver
  • Prompt service call back – in my experience not just one of two phone calls, but consistently well within the 24 hours period, more like 4 hour period.

To me, you are head and shoulders above the rest.

QLD adviser, Jason Atkins - Google Review

Great service and very helpful team with an exceptional quoting platform making end to end experience fantastic.

Peter Banicevic - Google review

I use NEOS as the insurance BDMs are responsive, the product is good, the application system is easy and practical, it saves time compared to other insurers.

Sean Farrelly - Google review

I have found NEOS to have a smooth streamlined application process from start to finish. I have also found underwriting to take a common sense approach. Good tech which makes the process fairly painless.

Underwriting

VIC adviser

Thank you so much Eugene. In regards to underwriting, I received a final decision in less than an hour of application submission. I can certainly say that NEOS broke the record of other insurance providers as we’ve never received a final assessment on same day from other product providers.

NSW adviser

Dealing with NEOS has been a highlight of my 31 years as an adviser – NEOS offers competitive underwriting with a sensible approach to all cases. My client’s application was assessed and put in force within days of me joining NEOS. I was very impressed with the personal assistance from Nathan and the team!

QLD adviser

It is nice to see NEOS offering a common-sense approach to people that work from home, do business online and don’t see clients face to face. This is the world we live in; however, underwriting in the market hasn’t grown with new technology and the different ways business can be done, but NEOS has!!!

WA adviser, Grahame Davis

  • Access
  • Easy to communicate
  • Talk about issues, outline options with ease
  • Great feedback
  • A good understanding of the process of adviser communicating with client about any concerns or issues
  • You can actually TALK to and have a conversation about clients issue/s
  • Customer service consultants, great service, response time is fantastic, helpful and able facilitate requests quickly

Special mentions to Steve and Renuka – what an asset these two people are.  Very helpful, nothing too hard and just a credit to you and the company.

QLD adviser

Every case I’ve put through has been dealt with efficiently and any issues have been promptly rectified (like same day rectified…not join the queue and 48 hours we’ll get back to you). This is especially encouraging as it also impacts our reputation and assists in providing our clients with the service they expect. NEOS seems to have made efficiency and fantastic service the norm. Oh, and did I mention your products are also competitive and simple? Makes it more easy for us to always satisfy the best interest duties for our clients.

QLD adviser, Larry Ellis - Google review

We appreciate the responsiveness to provide an underwriting decision. The service levels and turnaround times make working with NEOS a good experience for all concerned.

Service

VIC adviser

The entire experience was seamless; from a great online system, calls from your underwriter to clarify a few things, to a call from the team to put it in place. It has been a great and tailored experience with a great outcome for our client which is obviously the most important part for us.

NSW adviser

Just want a say a big thank you for the opening couple of months of NEOS – it has really been a breath of fresh air and a pleasure to work with. Cara & Gemma have been phenomenal.

WA adviser

Awesome product and service. Kon was sensational to deal with and having him speak to the client was also beyond expectations. This hasn’t happened in my 20 years as an adviser. I have plenty more coming your way!

WA adviser, Grahame Davis

  • Access
  • Easy to communicate
  • Talk about issues, outline options with ease
  • Great feedback
  • A good understanding of the process of adviser communicating with client about any concerns or issues
  • You can actually TALK to and have a conversation about clients issue/s
  • Customer service consultants, great service, response time is fantastic, helpful and able facilitate requests quickly

Special mentions to Steve and Renuka – what an asset these two people are.  Very helpful, nothing too hard and just a credit to you and the company.

 

WA adviser, Grahame Davis

  • Great product, scoring very highly in research comparisons (always important when I am quoting and presenting to clients)
  • Quoting system online: extremely fast and proficient, fastest in my experience and I’ve seen most, and wont mention any names of the bad and worse in the industry.
  • The fastest submitting format in the industry, smooth, user friendly and in brilliant time-saver
  • Prompt service call back – in my experience not just one of two phone calls, but consistently well within the 24 hours period, more like 4 hour period.

To me, you are head and shoulders above the rest.

QLD adviser

Every case I’ve put through has been dealt with efficiently and any issues have been promptly rectified (like same day rectified…not join the queue and 48 hours we’ll get back to you). This is especially encouraging as it also impacts our reputation and assists in providing our clients with the service they expect. NEOS seems to have made efficiency and fantastic service the norm. Oh, and did I mention your products are also competitive and simple? Makes it more easy for us to always satisfy the best interest duties for our clients.

NSW adviser

I’ve been very impressed with the service from Cara (Senior Underwriter) and Alison (Service Consultant) and the overall NEOS Experience…I’ll be putting more clients with you shortly.

QLD adviser, Mike Bendall - Google review

In a time when insurers are dropping the “administrative” ball everywhere when it comes to timely and practical support/service, NEOS are a breath of fresh air. Attitude goes a long way.

QLD adviser - Google review

NEOS is great to work with, good product service and pricing.

Roy Massey - Google review

Excellent, personalised service and risk insurance products.

David Coulton - Google review

A great company to deal with on all levels. Very responsive, efficient, and with well-priced products. Great relationship manager in Geoff.

Simran Dhillon - Google review

Great insurer, with strong service proposition

Anthony Paige - Google review

One of the top insurers I’ve dealt with recently, service is impeccable. Highly recommend to those seeking insurance without all the fluff!

Jeff Slabe - Google review

Fantastic customer and adviser service combined with excellent underwriting and claims experiences makes NEOS Life one of the best insurance companies in Australia