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FAQs
- Who is NEOS?
- Who founded NEOS?
- Who is the reinsurer behind NEOS?
- Is NEOS a life insurer?
- What is NEOS Protection?
- Who issues NEOS Protection?
- Why do you call it a NEOS Protection ‘plan’ as opposed to a ‘policy’?
- Does NEOS offer direct or group insurance?
- How many plans can an insured person apply for within one application?
- What is NEOS Express?
- Does NEOS offer a rate guarantee?
- Does NEOS offer a preferred lives discount?
- Does NEOS offer a multi-benefit discount?
- Does NEOS have a plan fee?
- Who is my NEOS Sales Manager?
- How do I become a registered NEOS adviser?
- What is NEOS Online?
- How do I access NEOS Online?
- What if I’ve lost my NEOS Online user ID?
- What if I’ve lost my NEOS Online password?
- Who do I contact for adviser administration or commission enquiries?
- Where can I access NEOS forms?
- Where can I access the NEOS Protection Product Disclosure Statement?
- Can I get printed copies of the NEOS Protection PDS?
- Does NEOS accept paper applications?
- What premium payment options does NEOS accept?
- How often is adviser commission paid?
- What is the NEOS claims process?
- What information will my client need to provide at claim time?
- How do I contact the claims team?
- What is life insurance?
- What is total and permanent disability (TPD) cover?
- What is critical illness cover?
- What is child cover?
- What is income protection cover?
- What is a stepped premium?
- What is a level premium?
- What is a beneficiary?
- Who can own my plan?
- How long will it take to set up my plan?
- What if I have a pre-existing health condition(s)?
- Can my partner be covered under my plan?
- What if I’ve forgotten to tell my adviser something about my health?
- When does my plan start?
- Where can I access a copy of the Product Disclosure Statement?
- Can I make changes to my plan once it’s set up?
- Can I cancel my plan if I no longer need it?
- Will I get my premiums refunded if I cancel my plan?
- Am I covered outside Australia?
- What does ‘guaranteed renewable’ mean?
- What does the ‘guarantee of upgrade’ mean?
- What is ‘complimentary interim accident’ cover?
- What payment options are available?
- What happens if I can’t afford my premium?
- Will my premiums go up each year?
- How can I update my name and address?
- What happens if I lose my plan documentation?
- Does my financial adviser receive commission from NEOS?
- Who do I notify if I need to make a claim?
- How long does the claims process take?
- Do I need to continue to pay my premiums while my claim is being assessed?
- How will I or my family receive benefits?
- What can I do if I don’t agree with my claim assessment?
- Can I access a copy of my claims file?
- Who is NobleOak?
- Who is Pacific Life Re?
- How do I make a complaint?
- What if I’m not happy with the complaint resolution?