Pages
- Home
- Privacy Policy
- About us
- About life insurance
- About NEOS
- For customers
- Terms of use
- News
- Disclaimer
- Financial Services Guide
- Register interest
- Why NEOS?
- FAQs
- Product disclosure statements
- Events
- Our code
- Claims experience
- Get in touch
- NEOS Complaints Management Policy
- Sitemap
- Target Market Determinations
- The NEOS Experience
- Testimonials
- SA Adviser Update May 2021
- Thank you for registering your interest
- Thank you – Find an Adviser
- Why choose us
- Compliance information for distributors
- Income Support Cover
- Benefit Fund update
- Work with NEOS in 2022
- Become a NEOS adviser
- Register your interest
- Resource Center
- QLD Adviser Update May 2021
- WA Adviser Update May 2021
- VIC Adviser Update May 2021
- NSW Adviser Update May 2021
- Covid 19
Posts by category
- Category: Uncategorized
- NEOS wins big at inaugural Adviser Ratings Awards
- NEOS wins again at 2021 AFA Life Company of the Year Awards
- NEOS wins Celent Model Insurer of the Year award for Digital and Emerging Technologies
- What’s your NEOS Experience? The results are in!
- NEOS partners with MLC Life Insurance to launch new life insurance product
- Amazing cause to support – the Pedal for Possibilities Ride
- Introducing our newest digital and operations team members
- Six reasons to choose NEOS
- So long, lockdown
- Keeping you informed about COVID-19 and NEOS
- Taking care of yourself while working from home
- Category: Underwriting
- Category: Digital
- Category: Product
- Category: Team
- Category: Growth
- Category: Market leaders
- Category: Claims
- Category: Finance
- Category: Culture
- Category: People
- Category: Fast turnaround
- Category: Application
- Category: Service
- Category: Rate guarantee
- Category: Covid
- Category: CPD
- Category: Education
- Category: Events
- Category: NEOS Experience
- Category: Level Premiums
- Category: Premium
- Category: Royal commission
- Category: Sales
- Category: NEOS
FAQs
- Who is NEOS?
- Who founded NEOS?
- Who is the reinsurer behind NEOS?
- Is NEOS a life insurer?
- What is NEOS Protection?
- Who issues NEOS Protection?
- Why do you call it a NEOS Protection ‘plan’ as opposed to a ‘policy’?
- Does NEOS offer direct or group insurance?
- How many plans can an insured person apply for within one application?
- Does NEOS offer a rate guarantee?
- Does NEOS offer a preferred lives discount?
- Does NEOS offer a multi-benefit discount?
- Does NEOS have a plan fee?
- Who is my NEOS Sales Manager?
- How do I become a registered NEOS adviser?
- What is NEOS Online?
- How do I access NEOS Online?
- What if I’ve lost my NEOS Online user ID?
- What if I’ve lost my NEOS Online password?
- Who do I contact for adviser administration or commission enquiries?
- Where can I access NEOS forms?
- Where can I access the NEOS Protection Product Disclosure Statement?
- Can I get printed copies of the NEOS Protection PDS?
- Does NEOS accept paper applications?
- What premium payment options does NEOS accept?
- How often is adviser commission paid?
- What is the NEOS claims process?
- What information will my client need to provide at claim time?
- How do I contact the claims team?
- What is life insurance?
- What is total and permanent disability (TPD) cover?
- What is critical illness cover?
- What is child cover?
- What is Income Support Cover?
- What is a stepped premium?
- What is a level premium?
- What is a beneficiary?
- Who can own my plan?
- How long will it take to set up my plan?
- What if I have a pre-existing health condition(s)?
- Can my partner be covered under my plan?
- What if I’ve forgotten to tell my adviser something about my health?
- When does my plan start?
- Where can I access a copy of the Product Disclosure Statement?
- Can I make changes to my plan once it’s set up?
- Can I cancel my plan if I no longer need it?
- Will I get my premiums refunded if I cancel my plan?
- Am I covered outside Australia?
- What does ‘guaranteed renewable’ mean?
- What does the ‘guarantee of upgrade’ mean?
- What is ‘complimentary interim accident’ cover?
- What payment options are available?
- What happens if I can’t afford my premium?
- Will my premiums go up each year?
- How can I update my name and address?
- What happens if I lose my plan documentation?
- Does my financial adviser receive commission from NEOS?
- Who do I notify if I need to make a claim?
- How long does the claims process take?
- Do I need to continue to pay my premiums while my claim is being assessed?
- How will I or my family receive benefits?
- What can I do if I don’t agree with my claim assessment?
- Can I access a copy of my claims file?
- Who is NobleOak?
- Who is Pacific Life Re?
- How do I make a complaint?
- What if I’m not happy with the complaint resolution?