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VIC ADVISER UPDATE

from Don Glendinning

Cooler weather and shorter days – one of my favourite times of the year (simply because all my favourite sports are either heating up or kicking off)! Footy is flying and even though my Bombers don’t have the best record, the young guns are looking promising. I’ve been back on the ice playing hockey and man it feels good to get out there again – it’s been way too long! My Toronto Blue Jays are back and looking strong and my Edmonton Oilers are preparing for a deep run in the playoffs in the NHL. What more could a sport tragic like myself want?!

My partner Nicole and I also took a big step and tied the knot in March and I’m very proud to now call her my wife. My girls Charlotte and Isobelle are back to school and busy with their respective sports. Isobelle has started playing basketball and Charlotte has joined a swim squad. My stepson Jordan is back playing footy as well, so needless to say, our weekends – like most of you, I’m sure – are jam packed!

From a business perspective, it’s been a busy first quarter. We’ve had record breaking months in quotes, submissions and completions; and that’s thanks to all the support you have shown us. We’ve also had ongoing requests from new advisers to be set up with NEOS codes, the majority of those being referrals from our adviser advocates. If you have colleagues who haven’t written business with NEOS, please ask them to contact us and we’ll have them experiencing the NEOS Experience in no time at all!

On another note, as many of you would be aware, there are some big changes coming to IP in October, so now is the time to ensure you’re reviewing your clients’ IP contracts to make sure they have the best cover in place prior to these changes coming into effect. And remember to keep in mind our 3-year rate guarantee. It’s great to give your clients premium certainty during this period of change.

Before I sign off, I’d also like to wish those of you who are sitting the next FASEA exam the very best of luck! Don’t forget you must comply with FASEA’s Code of Ethics from 1 January 2022 to maintain your ‘existing adviser’ status and avoid the need to meet new entrant requirements. As always, the team and I are here to help so feel free to reach out if you need anything in the lead up to EOFY or the October IP changes.

Thank you for your continued support and partnership, and we look forward to many more successes together!

Don

WORK WITH THE BEST THIS EOFY AND GET BUSINESS DONE FAST!

With the EOFY quickly approaching, we know there’s pressure to get business completed, and fast. So, if you’re hoping to have clients protected before the new financial year, it makes sense to work with best. Here’s six ways NEOS will help you to achieve your EOFY goals.

With the EOFY quickly approaching, we know there’s pressure to get business completed, and fast. So, if you’re hoping to have clients protected before the new financial year, it makes sense to work with best. Here’s six ways NEOS will help you to achieve your EOFY goals.

ONE:
Our turn-around times are unmatched: Completing business quickly and efficiently has always been at the core of what we do. That’s why we aim to make 80% of decisions in three working days. And while COVID-19 has presented underwriting challenges, we’re continuously optimising our underwriting rules engine to deliver the highest percentage of immediate decisions in the market. So, if you’re worried about slow insurer processes, worry no more.

TWO:
Our 3-year rate guarantee is still the only one: Give your clients the assurance of stable and fair pricing. In today’s uncertain environment, pricing certainty has never been more important. Choosing NEOS Protection means your clients can be confident their base premium rates won’t increase for three years from policy commencement.

THREE:
Our application and underwriting approach is market-leading: Our application is fast and easy to complete – it only asks the questions that really matter, in plain and direct English. Plus, our common-sense approach to underwriting limits and decisions mean additional requirements are minimised.

FOUR:
Our team has capacity to meet growing demand: In fact, we’ve continued to expand our tele-interviewing, underwriting and service teams to ensure we always have the capacity to support you and your clients. This includes completing tele-interviews within 1-5 days of request and responding to pre-assessment and service requests within 24 hours. Our experienced and passionate team are here to help.

FIVE:
Our service is, and always will be, outstanding: It’s a busy time of year, and waiting in call centre queues or for a response to your email or request is something no one has time for. Providing service that is fast, friendly, and reliable is central to the NEOS Experience. The experience that differentiates us from all other insurers in the market today.

SIX:
Our advisers agree: Don’t just take our word for it. Here’s just a small snapshot of what advisers have said about their NEOS Experience. As these advisers testify, NEOS really is the best choice for getting business done, fast.

It’s important to meet your end of financial year goals and ensure your clients have the protection they need. So, remember to choose the new leader in Australian life insurance. Choose NEOS.

ADVISERS VOTED US NUMBER 1 (AGAIN!)

Last year, you may have seen that NEOS was voted number one in Australian life insurance in the 2019 Adviser Ratings benchmarking study. Well, we’re proud to say that we’ve been awarded this title again (2 years in a row!) and we have you to thank for it.

Last year, you may have seen that NEOS was voted number one in Australian life insurance in the 2019 Adviser Ratings benchmarking study. Well, we’re proud to say that we’ve been awarded this title again (2 years in a row!) and we have you to thank for it.

In fact, not only was our Net Promoter Score (NPS) of 54 head and shoulders above the scores of our competitors, it was also higher than the NPS score we received in 2019 (which was 51).

If you aren’t familiar with Adviser Ratings, the study invites advisers to share their experiences with service providers, financial products and other key themes.

You can read more about this in our news article from last month.

NEOS EXECUTIVE RECRUITS

It’s no secret that NEOS has grown significantly over the last 12 months. To support this growth and ensure we can continue to deliver the NEOS Experience you know and love, we’ve made some key new appointments.

It’s no secret that NEOS has grown significantly over the last 12 months. To support this growth and ensure we can continue to deliver the NEOS Experience you know and love, we’ve made some key new appointments.

Specifically, in February, we announced 5 new appointments to our executive team and in the areas of claims, finance and implementation.

If you’re interested in meeting these new team members, you can read more about them here.

NEOS ADVISER RESOURCES

To help you understand what NEOS is all about, how we can help you and why we’re the right choice for you and your client, we’ve prepared an EOFY webinar that focuses on how we can help you get business done fast.

Visit our events page and register to attend the session coming up on 10th June.

We’d love to hear about your experience

NEOS is a life insurance business focused solely on the advised channel. This means that our success is dependent on your success. If there’s anything you feel we could be doing better or any suggestions for how we can improve the NEOS Experience, please let us know.

While this edition of our newsletter has highlighted some of the great successes we’ve recently had, we’re not too proud to think that we can’t be better.

Please don’t hesitate to reach out to myself as your State Manager or alternatively your BDM. We’d love to hear from you! And of course, positive feedback is also appreciated.