Frequently Asked Questions

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself.  That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.



With stepped premiums, the insured person’s premium is re-calculated on each plan anniversary based on their age on that anniversary. Stepped premiums will generally increase each year in line with the insured person’s increase in age and any increase in their sum insured.