Frequently Asked Questions

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself.  That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.



With level premiums, the insured person’s premium is calculated on an age-based premium rate determined at the cover commencement date.

Level premiums are generally higher than stepped premiums during the initial years of the insured person’s plan but are lower in later years.