Frequently Asked Questions

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself.  That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.



If you’re applying for life insurance, or increasing the insurance cover you already have, it’s important you tell us about any change in your health or financial circumstances. If during this process, you’ve forgotten to tell your adviser something about your health, we recommend you contact them as soon as possible to discuss. Alternatively, you can contact us directly by phoning us on 1300 090 188 or sending an email to

Once you have been accepted for insurance cover, you don’t need to update us of any changes to your health, financial circumstances or occupation.