Frequently Asked Questions

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself.  That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.



You may still be eligible for life insurance if you have a pre-existing health condition(s). Your financial adviser can help answer any questions you may have about these and guide you through the application process.