Frequently Asked Questions

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself.  That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.



Yes, you can cancel your plan if you no longer need it. You can let your adviser know or simply call us on 1300 090 188 or email us at and we’ll let you know what you need to do.