Frequently Asked Questions

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself.  That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.



NobleOak is the issuer of NEOS Protection and is an Australian Prudential Regulation Authority regulated friendly society with more than 140 years’ experience.


All NEOS insurance products are reinsured by Pacific Life Re – a leading global reinsurer recognised for its unique combination of financial strength and innovative approach to risk management.  Pacific Life Re also has the benefit of a 150-year history through their ultimate parent company, American life insurance giant, Pacific Life.  Pacific Life has assets in excess of US$143 billion, net assets in excess of US$10 billion and paid over US$2.3 billion dollars in benefits in 2016.  Our customers can be confident that the financial strength and stability of our partners means they’re in safe hands.