About NEOS

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself. That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.

NEOS is a new kind of life insurance business that passionately believes advisers and their clients deserve better.

We’ve brought together some of the brightest insurance minds to challenge complacency and build a truly customer centric business.

NEOS will deliver faster decisions, superbly responsive service and value-for-money cover that you can recommend without hesitation.

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Our founding team have decades of experience in the life industry. They live and breathe life insurance and it’s this passion that’s brought them together with the shared vision of setting a new standard in life insurance.

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Pacific Life Re (Australia) reinsures all NEOS Protection plans. Pacific Life Re is a leading global reinsurer recognised for its unique combination of financial strength and innovative approach to risk management.  Pacific Life Re also has the benefit of a 150-year history through their ultimate parent company, American life insurance giant, Pacific Life.  Pacific Life has assets in excess of US$191 billion, net assets in excess of US$1.2 trillion and paid over US$3 billion dollars in benefits in 2020.  Your clients can be confident that the financial strength and stability of our partners means they’re in safe hands.

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NEOS is not a life insurer – this means we don’t issue NEOS Protection. NobleOak Life Limited (NobleOak) does that.

However, NEOS is responsible for the distribution and administration of all NEOS Protection plans. So while our partners, NobleOak and Pacific Life Re, focus on the business of issuing products and managing the insurance risk, we can focus on what we do best – providing quality cover, fast decisions and importantly, better service that applies from the moment NEOS Protection is considered, right through to claims time.

Learn more about NobleOak

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