Frequently Asked Questions

While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself.  That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS, our products and our processes, can be found in one central place.

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Life insurance, sometimes also referred to as life cover, provides a lump sum payment if the insured person dies or is diagnosed with a terminal illness. This money can be used to pay off debts such as a mortgage, cover daily living expenses or be saved for future needs such as school fees.

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TPD cover provides a lump sum payment if the insured person becomes totally and permanently disabled. This money can be used to help pay medical expenses or cover the cost of necessary lifestyle changes.

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Critical illness cover provides a lump sum payment if the insured person suffers critical illness. The money paid can be used for any purpose; whether it’s to seek specialised medical treatment, reduce debts or make necessary lifestyle changes.

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Child cover provides a lump sum payment if the insured child dies, is diagnosed with a terminal illness or suffers a critical illness. It provides financial support to help a family concentrate on what’s important.

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Income protection cover replaces up to 75% of the insured person’s income if they’re unable to work due to illness or injury. This can help cover day-to-day expenses such as school fees and mortgage and car repayments; allowing the insured person to focus on recovery.

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With stepped premiums, the insured person’s premium is re-calculated on each plan anniversary based on their age on that anniversary. Stepped premiums will generally increase each year in line with the insured person’s increase in age and any increase in their sum insured.

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With level premiums, the insured person’s premium is calculated on an age-based premium rate determined at the cover commencement date.

Level premiums are generally higher than stepped premiums during the initial years of the insured person’s plan but are lower in later years.

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A beneficiary is the person (or people) you choose to receive your life insurance benefit if you pass away while you’re covered by a life insurance plan. If you’re choosing more than one beneficiary, you’ll need to let us know what proportion of the total benefit amount you’d like each beneficiary to receive. If you wish to add or update a beneficiary nomination for your plan, you can do so at any time. Simply call us on 1300 090 188 or email us at customerservice@neoslife.com.au.