New year, same great service

That’s the NEOS Experience!


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Advisers voted us number 1!

The Adviser Ratings survey was completed by 1,047 advisers in 2020. We were voted number 1 in:

  • Ease of underwriting
  • Platform functionality
  • Insurer competitiveness
  • Comprehensiveness of modules
  • Adviser support and
  • Claims handling.

Make sure your voice is heard in the 2021 Financial Advice Landscape Benchmarking Survey.

Complete the survey

The NEOS Experience

When NEOS launched in 2018, our goal was never to be the biggest; our goal was to be the best. This included having the best team, the best service, the best turnaround times, the best pricing stability and importantly, being the best partner for advisers.

We can now say with confidence that NEOS has achieved this goal. NEOS has well and truly emerged as the new leader in Australian life insurance.

This is supported by the results of the 2020 Adviser Ratings Landscape Survey. Not only did advisers vote us No. 1 in life insurance for the second year running, our NPS of 55 is head and shoulders above our peers!

Source: 2020 Financial Advice Landscape Benchmarking Study

In addition, we also won Underwriting Team of the Year (for the second time!), BDM/Support Team of the Year and the award for Risk Product Innovation for our market-leading underwriting rules engine at the 2020 AFA Life Company of the Year Awards.

While these results are outstanding, you can be confident that we’re not going rest on our laurels. Our top priority for 2021 is – and always will be – providing outstanding service.

This includes providing every adviser with a dedicated BDM, underwriter and service consultant, plus easy access to senior management. Our “back to basics” claims service also ensures that every claimant is treated as an individual and given the utmost care and attention. And, unlike other product providers, you can continue to count on NEOS for pricing stability with our un-matched three-year rate guarantee.

So, when it comes to choosing who to work with in 2022, choose a market-leader. Choose NEOS!