Earlier this year we sent around a survey asking about advisers’ unique encounters with NEOS and ways we can further improve the NEOS Experience. We’re pleased to share the results with you.
The first question of this survey was ‘Based on your NEOS Experience, how likely are you to recommend us to other advisers?’
We scored an average of 4.7 out of five stars, with 96% of respondents giving us four or five. To receive such a positive response was a humbling moment, and one we’re immensely proud of!
We then asked: “What is important to you when choosing a provider for your clients?”
As suspected, underwriting and service topped the list, which is wonderful, as these are the core of the NEOS value proposition.
Finally, we asked what you love about the NEOS Experience, and what could be improved.
What an overwhelming experience it was to read all your positive comments! Many of you highlighted your appreciation for our underwriting process and team, how helpful you find your BDMs (they’re certainly chuffed) and that our communication processes are valuable and clear. While service is the absolute heart of the NEOS Experience, we were beyond thrilled that so many of you noted that it’s the best part of dealing with us. We love hearing words like “fast”, “easy” and “simple” when it comes to quotes, submissions and claims!
Rest assured, we won’t rest on our laurels. We also took on board your suggestions about how we can improve. Our goal is to continuously exceed your expectations, so we appreciate the opportunity to understand exactly how we can do this. As a start, we’ll continue investing in technology, tailoring our products to suit your clients, and finetuning our underwriting process.
Receiving so much feedback means we now have detailed information on exactly how many of you feel about your interactions with NEOS. But more importantly, it gives us a view of how we can continue best supporting our advisers.
We’re always open to your feedback. If you missed out on completing the survey, or if you participated but have more to add, we’d still love to hear from you about how we can add value to your day! Don’t hesitate to contact your BDM at any time to let us know your thoughts.
Thank you again for taking the time to help us improve the NEOS Experience.