The Advisers’ Choice Awards are a new initiative by online industry platform Adviser Ratings.
The awards are based on feedback provided by thousands of Australian advisers, rating their experiences with the life companies they use.
The awards ‘honour companies that have evolved their offerings to meet advisers’ changing needs,’ according to the Adviser Ratings website. The intent of the awards is to ‘distinguish the businesses that are innovating and adapting their products to changing market conditions’.
As a company founded with the aim of improving the way life insurance is delivered in the Australian market, NEOS is proud to have won seven of the nine awards:
- Overall Best Retail Life Company: There really isn’t much to say except, WOW – thank you!
- Ease of Underwriting: Making the underwriting process simple and easy is one of our highest priorities, getting customers covered faster.
- Platform Functionality: Embracing the latest technology is how we make the NEOS Experience as fast, easy and seamless as possible.
- Competitiveness of Product: Our products need to be financially sustainable and represent value for money for Australian consumers. We’re pleased to now offer two quality products, NEOS Protection and Encompass Protection to provide advisers and their clients with more choice.
- Comprehensiveness of Modules: It’s also important that our products provide adequate coverage, giving advisers the solutions to meet the different needs of their clients.
- Adviser Support: We view advisers as our partners in delivering important protection to Australians. We’ve got your back, and we’re thrilled to know you feel supported.
- Claims Handling: Paying claims is the entire purpose of this industry, and we are most proud that our commitment to delivering a great claims experience has been recognised.
Finally, not only were we voted number one in these categories by advisers we are delighted that our net promoter score is once again the highest in the market.
You can read some of the comments from advisers below.
“Best underwriting in the market. Ease of access to their support team is excellent” (Synchron adviser)
“Leading the way in all areas: pricing, underwriting, support, admin and BDM connection; would be happy to write NEOS 24/7” (Infocus adviser)
As always, we take this feedback with a sense of gratitude and will use it as motivation to keep working hard for you. The NEOS Experience is at the core of everything we do, and we aim to keep it that way! Thank you for your constant support and for choosing NEOS.